Return & Exchange Policy

Our Dedication

We are committed to providing every customer with a satisfactory shopping experience. If you have any questions during the purchase process, please feel free to contact our customer service for consultation.

Return Policy

Please note that original shipping will not be refunded for any returns.
*In the case that items arrive open/tampered with, we will not be able to issue a refund and must dispose of the product for sanitary purposes.
We are currently experiencing delays. Please allow additional time for returns to process and refunds to be issued

Return Deadline

Customers can apply for a return within 7 days after receiving the socks, and the period starts from the receipt date shown in the logistics information

Return Conditions

The product must be in a brand-new, unused state, without being damaged, modified, or washed. All labels, packaging, and accessories on the socks must be intact, with no signs of wear, snags, or stains.

Customers need to contact customer service in advance and provide proof of purchase, such as order number, payment information, and other relevant materials, so that we can verify the purchase record.

Sale items and opened packages are not eligible for return or exchange.
All promotional and holiday sale event items are FINAL SALE.
Returns are not accepted for products that are improperly used by the customer (such as excessive stretching, high-temperature washing, etc.), intentionally damaged, or modified due to non-product quality issues.
Orders placed using discount codes may be returned as long as they are unopened, and within the 7 days of placing the order, with the exception of special holiday promotions.
We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
When purchasing a 5-pair set, all socks must be returned.

Refund Method

If the return request is approved, we will process the refund using the original payment method. If the customer paid with a credit card, the refund will be returned to the corresponding credit card account; If payment is made through a third-party payment platform (such as PayPal), the refund will be refunded to the account of that payment platform. The refund processing time is usually completed within 3 working days after we receive and inspect the returned goods, but there may be delays due to the processing procedures of the payment platform and bank.

Handling of Special Circumstances

When encountering force majeure factors (such as natural disasters, wars, epidemics, etc.) that affect the return/exchange process, we will maintain our commitment.

Faulty ltems

Although such cases are rare, if you receive a faulty product or there is an error on our part, please contact us immediately. We promise to handle these issues urgently and carefully, on a case-by-case basis, to ensure your satisfaction. Thank you for choosing Cozocks. We are committed to enhancing your wearing experience every time. If you have any other questions or need help, please feel free to contact us, and we will assist you throughout the return process.